Customer Service


UK Returns Policy

You can find your returns form on the back of the delivery note that was included with your order. Click here if you need a fresh one!

UK mainland orders over £50 qualify for free returns via DPD. Your free returns label will be included with your parcel.

UK orders of a value below £50 and orders to UK off-shore territories can be returned to us via a courier of your choosing. The customer is responsible for the cost of returning the parcel. We can recommend using CollectPlus, who will get your parcel back to us at a fixed rate of £4.49. A returns label can easily be purchased and printed from our Collect Plus page: www.collectplus.co.uk/urbanrider . 

Your obligations:

  • We accept returns up to 60 calendar days after receipt of goods.
  • Returned goods must be accompanied by a completed returns form.
  • Returned goods must be unused & supplied with their original packaging. any items returned without packaging may be liable for an administration charge. Customers are responsilble for ensuring returns arrive in good condition.
  • We cannot accept returns of items that have been personalised e.g. special order Davida helmets.
  • Goods must be returned with relevant promotional/free gifts.
  • Electrical goods must be returned in unopened packaging otherwise we are unable to accept returns on them
  • Urban Rider reserves the right to refuse the return or refund of goods deemed to have been purchased for anything other than private use.  This includes agencies, individuals and companies using the Urban Rider ecommerce platform and returns process to procure goods for commercial purposes.  Goods shall be made available for collection and return to the original pruchasing party.

 

Our obligations:

  • There are no restocking fees or repeat shipping charges (for orders over £50) on UK returns and exchanges.
  • We usually process refunds or exchanges within 2 working days of receiving the returned goods.
  • REFUND - The funds will be returned via the original payment method. This may take up to 5 working days to appear as cleared funds depending on the payment method used.
  • EXCHANGE - We will dispatch the required replacement item(s) within the time frame specified for the product(s) as displayed on our website. Once dispatched you will receive a text notification from the courier.