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Call us on 020 7736 3811
| Mon-Thu: | 10am - 7pm |
| Fri: | 10am - 6pm |
| Sat: | 10am - 5pm |
FAQs
1. I've got some questions, is there anyone I can speak to?
2. How do I know my payment details are secure when placing an order?
3. When will I be charged for my order?
4. What if there is a problem with my order when it arrives?
5. How long does it take for my order to arrive?
6. What delivery options do you offer?
7. I have placed an order but have not received email confirmation, what should I do?
1. I've got some questions, is there anyone I can speak to?
Should you have any internet related queries, please email us at info@urbanrider.co.uk. Alternatively you can speak to a member of staff in our London store on +44 (0)20 7736 3811. The shop is open Monday to Thursday 10am to 7pm, Friday 10am to 6pm and Saturday 10am-6pm. We are closed on Sunday.
If it is a workshop related enquiry, please call our head mechanic at the shop number above.
2. How do I know my payment details are secure when placing an order?
When you place an order, your payment details are processed via a 128-bit SSL (Secure Sockets layer) encrypted internet connection for your protection. All payments are processed by Sagepay a 3rd party who specialise in secure e-payments.
3. When will I be charged for my order?
Payment is processed at the time of order. If there is a delay processing an order you will be notified immediately.
4. What if there is a problem with my order when it arrives?
In the unlikely event of the wrong item or a faulty item being delivered please contact the London store on +44(0) 020 7736 3811. You will receive instructions on how to return the item.
On return of the item, you will be issued a full refund less the cost of postage & packaging.
5. How long does it take for my order to arrive?
The majority of items on the website are held in stock in our shop or warehouse for despatch within 2 working days of your order. If your order is classified as a 'special order' you will be advised by email as to a delivery date.
6. What delivery options do you offer?
Orders over £50 qualify for free shipping via a Parcelforce tracked service within the UK. Orders under £50 are sent via the same service at a cost of £6.99
International orders are despatched via Parcelforce Global Priority service with full order tracking facilities.
If you have special delivery requirements, please contact us at info@urbanrider.co.uk and we will do our best to accommodate your needs.
7. I have placed an order but have not received email confirmation, what should I do?
Confirmation of your order should be received via email within 24 hours. If, once this time has elapsed, you have not received confirmation, please contact us at info@urbanrider.co.uk or +44 (0)20 7736 3811.
