Customer Service


UK Returns Policy

You can find your returns form on the back of the delivery note that was included with your order. Click here if you need a fresh one!
If you cannot download it directly from the link, right click the link and click 'save target as' and download it to your computer.

UK orders of a value higher than £50 can be returned via Collect+, free of charge. A free returns label is included in your parcel.

UK orders of a value below £50 can be returned to us via a courier of your choosing. The customer is responsible for the cost of returning the parcel. We can recommend using CollectPlus, who will get your parcel back to us at a fixed rate of £4.49. A returns label can easily be purchased and printed from our CollectPlus page: www.collectplus.co.uk/urbanrider . 

 Urban Rider Collect Plus logo

Your obligations:

  • We accept returns up to 365 days after receipt of goods.
  • Returned goods must be accompanied by a completed returns form.
  • Returned goods must be unused & supplied with their original packaging.
  • We cannot accept returns of items that have been personalised e.g. special order Davida helmets.
  • Goods must be returned with relevant promotional/free gifts.
  • Electrical goods must be returned in unopened packaging otherwise we are unable to accept returns on them.

 

Our obligations:

  • There are no restocking fees or repeat shipping charges (for orders over £50) on UK returns and exchanges.
  • We usually process refunds or exchanges within 2 working days of receiving the returned goods.
  • REFUND - The funds will be returned via the original payment method. This may take up to 5 working days to appear as cleared funds depending on the payment method used.
  • EXCHANGE - We will dispatch the required replacement item(s) within the time frame specified for the product(s) as displayed on our website. Once dispatched you will receive a text notification from the courier.